Refund Policy
Last updated: July 2026
The Sockle is a personalised digital service sold by WISHMAKERS. The €290 offer generates a 45-slide Strategic Brand Platform from the Customer's 18 questionnaire responses through specialised AI agents and an automated quality-control process.
This policy explains the commercial refund process. It does not restrict any mandatory consumer rights, including statutory rights concerning withdrawal, delivery and conformity of digital content or services.
1. Seller
The Seller is WISHMAKERS, a French simplified joint-stock company (SAS) with share capital of €1,000, registered with the Paris Trade and Companies Register under number 904 719 556 R.C.S. Paris, with registered office at 66 avenue des Champs-Élysées, 75008 Paris, France.
Refund and support requests: contact@thesockle.com.
2. General principle
Because each deliverable is generated from the Customer's own answers, a refund is not automatically due merely because the Customer changes their mind, dislikes a strategic interpretation or would have preferred different wording.
However, WISHMAKERS will provide the remedies required by applicable law where the service is not delivered, the file is technically defective or the digital deliverable does not conform to the contractual description.
3. Situations eligible for a full refund
A duplicate charge for the same order will be refunded after verification.
If WISHMAKERS cannot perform the order and the Strategic Brand Platform has not been supplied, the amount paid will be refunded.
If the deliverable is not supplied within the announced period and WISHMAKERS does not deliver it within a reasonable additional period after being notified, the Customer may request cancellation and a refund, subject to applicable law. This does not apply where the delay results from incomplete or unusable Customer information, an incorrect email address or circumstances outside WISHMAKERS' reasonable control.
Where a Consumer's digital deliverable has a serious conformity defect and WISHMAKERS cannot correct or regenerate it, refuses to do so, or fails to do so without unjustified delay, the Consumer may be entitled to a price reduction or cancellation and refund in accordance with mandatory consumer law.
4. Technical defects and regeneration
Examples of technical defects include a file that cannot be opened, a substantially incomplete deck, a generation failure or a delivered file that does not correspond to the purchased 45-slide format.
The first remedy will normally be free correction, regeneration or redelivery. WISHMAKERS may request the defective file, screenshots or other information reasonably needed to reproduce the issue.
If correction or regeneration is impossible, refused, seriously delayed or causes a major inconvenience to a Consumer, the remedies provided by applicable conformity law remain available.
5. Situations not covered by the commercial refund policy
Unless mandatory law provides otherwise, a commercial refund is not offered for:
- a change of mind after automated processing or supply has begun;
- subjective disagreement with the strategic direction, tone, wording, visual recommendations or business hypotheses;
- incomplete, vague, inaccurate or misleading questionnaire responses;
- facts, names, claims or competitor information supplied by the Customer that later prove inaccurate;
- a request for human consulting, strategic rewriting or manual review that was not included in the €290 offer;
- failure to achieve a particular commercial, marketing, fundraising, audience or brand-registration result;
- incompatibility caused by unsupported third-party software where a standard editable PPTX file was correctly supplied;
- use, alteration or publication of the deliverable by the Customer after delivery, except where mandatory consumer rights still apply.
6. Consumer right of withdrawal
A Consumer normally has 14 days to withdraw from a distance contract. The Sockle is designed to begin automated performance immediately after payment. At checkout, the Consumer is therefore asked to expressly request immediate performance and acknowledge the applicable loss of the withdrawal right when the legal conditions are met.
The withdrawal right is not lost merely because payment was made. Its application depends on the nature and stage of performance and on whether the required express request, consent and acknowledgement were properly obtained.
Where a Consumer validly exercises a withdrawal right after expressly requesting early performance, WISHMAKERS may retain or request only the amount lawfully due for the part already performed, where applicable.
7. Statutory conformity rights
Consumers benefit from the mandatory legal guarantee of conformity applicable to digital content and digital services. For a one-off supply, the professional may be responsible for conformity defects that existed at the time of supply and appear within the statutory period.
These rights may include free conformity, a price reduction or termination of the contract where the legal conditions are met. Nothing in this Refund Policy shortens or excludes those rights.
8. How to make a request
Send your request to contact@thesockle.com and include:
- the email address used for the order;
- the order date and, where available, the order reference;
- a clear description of the issue;
- the PPTX file, screenshots or error message where relevant;
- the remedy requested: redelivery, correction, price reduction, cancellation or refund.
Please report technical issues as soon as reasonably possible. A prompt report helps us reproduce the error, but it does not reduce any longer statutory period available to a Consumer.
9. Processing and payment of refunds
WISHMAKERS aims to acknowledge a complete request within 5 business days. Additional information may be requested before a decision is made.
Approved refunds are made to the original payment method. WISHMAKERS will initiate the refund without undue delay and within any mandatory legal deadline. After initiation, the time taken for the credit to appear depends on Stripe, the card network and the Customer's bank.
10. Chargebacks
Customers are asked to contact WISHMAKERS before initiating a card chargeback so that delivery, technical or billing issues can be investigated. This does not prevent a Customer from exercising any lawful right through their payment provider.
11. Consumer mediation
A Consumer must first submit a written complaint to contact@thesockle.com. If the dispute remains unresolved, the Consumer may use the following consumer mediator free of charge:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de justice
49 rue de Ponthieu
75008 Paris, France
Telephone: +33 (0)1 89 47 00 14
Website: www.cm2c.net
Consumer mediation does not apply to disputes exclusively between professionals.
12. Related documents
This policy should be read together with the Terms & Conditions, Privacy Policy and Cookie Policy.
13. Contact
WISHMAKERS
66 avenue des Champs-Élysées
75008 Paris, France
contact@thesockle.com